Georganne Bender has earned the reputation as one of the go-to experts in retail. As a speaker, author, and consultant she has helped thousands of businesses in the retail, creative, restaurant, healthcare, deathcare, hospitality, pet, collegiate, travel, beauty, tech, auto, sales and service industries achieve success since 1990.

Best known as store makeover specialists, KIZER & BENDER are listed among the Top 40 Omnichannel Retail Influencers, Top 100 Global Retail Influencers, and the Top Retail Industry Experts to Follow on Social Media. They made Meetings & Conventions Magazine’s list of Meeting Planners Favorite Keynote Speakers, were named two of Retailing’s Most Influential People, and their award-winning Retail Adventures Blog consistently ranks high on the list of must-read retail and marketing blogs. As global retail thought leaders, KIZER & BENDER serve as BrainTrust panelists for RetailWire, retailing’s premier daily online discussion forum.

Georganne is an expert on generational diversity, consumer trends, marketing and promotion, and everything retail. As consumer anthropologist she stalks and studies the most elusive of mammals: Today’s consumer. In addition to yearly focus groups, one-on-one interviews, and intensive on-site studies her research includes posing as every kind of customer you can imagine. The result of her research is literally straight from the mouth of the consumer: solid ground level intelligence you can use to better serve your own customers.